1.How can I track my order?
After your order is shipped, we’ll send a tracking number to your email. Kindly note that tracking updates may take up to 7 days to appear.
2.What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact us at hello@mggao.com to initiate a return.
3.My item arrived damaged. What should I do?
We're sorry to hear that! Please email us at hello@mggao.com with your order number and a photo of the damage within 7 days of delivery, and we'll make it right.
4.What if I need to update or cancel an order?
Please contact hello@mggao.com within 12 hours of receiving your order confirmation if you need to update your order details or request a cancellation. Include your name, order number, and what you’d like us to change.
Once this window has passed, processing will be underway and we’ll no longer be able to modify or cancel your order.
5.How can I contact you?
You can reach us at hello@mggao.com. We aim to respond within 1–2 business days.