Shipping:
UNITED STATES: 6-12 days
AUSTRALIA, FRANCE, SPAIN, UNITED KINGDOM: 6-10 days
AUSTRIA, BELGIUM, DENMARK, GERMANY, IRELAND, LUXEMBOURG: 7-10 days
CANADA: 7-9 days
ITALY, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, SINGAPORE, SWEDEN, SWITZERLAND: 6-10 days
ARGENTINA, BRAZIL, CHILE: 15-22 days
OTHER COUNTRIES: 6-22 days
MGGAO guarantees delivery for all orders. If your order is not successfully delivered to you within 6 weeks, please send us an email at hello@mggao.com with your order number and we will issue a full refund.
* Order can't be changed (Name/Tel/Postal/Address) or canceled once the package is shipped out!
* Shipping costs are non-refundable for all orders.
The average processing time is approximately 24-48 hours. Processing time can also be affected by the stock of individual items, and the national holidays. Tracking numbers are provided by email after we ship out your package.
The item price is exclusive of any import duties, taxes and shipping charges. Mggao has no control over the duty process and is unable to provide information about possible duties, charges or rates in advance.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mggao.com.
You can always contact us for any return question at hello@mggao.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mggao.com.